Return Policy

Thank you for shopping at NovaStore24. We value your satisfaction and want to ensure a smooth shopping experience. Please read our return policy carefully.

1. Return Eligibility:

• Items must be returned within 30 days of delivery.

• Products must be unused, in original packaging, and in the same condition as received.

• Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items:

• Used products.

• Items marked as "Final Sale."

• Gift cards and downloadable products.

3. Return Process:

• Contact us at novastore0024@gmail.com with your order details and reason for return.

• We will provide return instructions within 2-3 business days.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 5-7 business days.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the item.

• We will arrange a replacement or refund at no additional cost.

6. Exchanges:

• We only replace items if they are defective or damaged. If you need an exchange, contact us at novastore0024@gmail.com.

7. Contact Us: For any questions about returns or refunds, please reach out to us at novastore0024@gmail.com